Refund Policy

VINERRA provides digital vehicle history reports delivered by email. Each report is produced for the VIN you give us, so please read this policy before ordering.

How payment works

No payment is taken on this website. After you send your order, we email your report together with a PayPal invoice for $15 USD.

When you are eligible for a refund

You paid the invoice but your report was not delivered within 24 hours of your order (please check your spam folder first).
We were unable to produce a report for the VIN you provided. In that case you owe nothing, and any amount paid is refunded in full.
You were charged more than once for the same order.

When refunds are not available

The report was delivered to the email address you entered.
The VIN or email address you entered was incorrect. Please double-check both before sending your order.
You are unhappy with what the vehicle history shows. A report reflects the records available for that VIN, and its contents cannot be changed.

Wrong VIN or email

If you made a typo, contact us as soon as possible with your order number. If the report has not been sent yet, we will correct the details at no cost.

How to request a refund

Email us at aminoxxx54@gmail.com with your order number and the reason for your request. Approved refunds are returned to your PayPal account, and your bank may take several business days to show the credit.